Privacy Policy

This policy explains how Gates Mills Garage Door Expert ("we", "us", "our"), a local garage door repair service serving Gates Mills, OH, handles information from people who use this website, call us or send the form on our Contact page.

When you call us, we receive your phone number and basic call details such as the time and length of the call. During the call you may choose to tell us more about the job, such as your name, the address where the work is needed and what your garage door is doing. Calls may be recorded.

When you send the form on our Contact page, we receive what you enter: your name, your phone number, the address of the job, the service you need and your message. We use it only to get back to you about the job, the same as details you share on a call. It may be stored by the service provider that runs our phone line and lead system.

Like most websites, ours keeps standard server logs, which can include your IP address, browser type, the pages you view and the time of your visit. We may also use cookies or similar technologies so the site works properly and so we can see, in general terms, how visitors use it.

We use the information we collect to:

• answer your call or reply to your message;
• provide the service you ask for and follow up on it afterward;
• improve the quality of our calls and service;
• understand where our calls and messages come from;
• keep the website working and secure.

Call, form and job details may be shared with the service providers who help us run our phone line, lead system and day-to-day operations, and only as far as they need them for those purposes. We do not sell your personal information.

We keep call, form and job details for as long as we need them to serve you, follow up on the work and keep sensible business records. After that, they are deleted or no longer kept in a form that identifies you.

You can block or delete cookies in your browser settings; the site will still let you read our pages. If you would like to ask what information we hold about you, or ask us to correct or remove it, call us or send a note through the Contact page form.

This website is meant for adults, and we do not knowingly collect information from children.

We may update this policy from time to time. The current version is always the one posted on this page.