Terms of Use

This website belongs to Gates Mills Garage Door Expert, a local garage door repair service serving Gates Mills, OH and nearby communities. We work at our customers' homes and properties; there is no shop or office for visitors to come to. In these terms, "we", "us" and "our" mean Gates Mills Garage Door Expert, and "you" means anyone using this website.

By using the site, you agree to these terms. If you do not agree with them, please do not use the site.

The pages on this site explain our services and share general information about garage doors, springs, openers and related parts. That information is meant to help you understand a problem, not to replace a look at your actual door by a trained technician. It is not professional advice for your specific situation.

Nothing on this website creates a service agreement between you and us, and nothing here is an offer to do a particular job at a particular price.

Any work we do is agreed directly with you before it begins. The scope of the job, the price and the terms that apply are set at that time, between you and us, and not by anything written on this website.

The site takes no bookings and no payments. You can reach us by phone or through the form on our Contact page. Calling us or sending the form does not create a service agreement; it simply starts the conversation about your door.

Phone calls to us may be recorded and tracked. We do this to keep the quality of our service up and to understand how customers find us. Messages sent through the Contact page form reach us in the same way and are used to get back to you about your job. Our Privacy Policy explains what we collect and how it is used.

You are welcome to browse the site, read it and share links to it. Please do not:

• use the site for anything unlawful, or in a way that could harm us or other visitors;
• try to break into, overload or interfere with the site or the systems behind it;
• copy large parts of the site with automated tools;
• send false details, spam or abusive messages through the Contact page form.

The text, images, logo and design of this website belong to us or are used with permission. You may view them for your own personal use. Please do not copy, republish or sell them without our written permission.

We work to keep this website accurate and available, but it is provided as it is, and we cannot promise it will always be complete, current or free of errors or interruptions. To the extent the law allows, we are not responsible for any loss that comes from using the website or relying on its general information. A garage door is heavy and under spring tension, so please leave hands-on repairs to a trained technician rather than following anything you read online.

This section covers your use of the website only. Work we carry out at your property is covered by what we agree with you for that job.

We may update these terms from time to time. When we do, the new version is posted on this page and applies from then on. Checking back now and then keeps you up to date.